Customer Support Center
Email address: service@akanene.shop
Telephone reception hours: Monday to Saturday, 10:00 to 18:00 (excluding public holidays)
Store name: Akanene.shop
Payment method : Credit card (jCB, VISA, MASTER, AMERICAN EXPRESS)
・Convenience store payment, cash transfer
Payment deadline : Credit card: within seven days
・Convenience store payment: within seven days
Delivery time: After payment is received, the item will be shipped within 5 days to 1 week.
Once shipped, it will be delivered within 3 to 4 days.
Required fees other than the product
(1) Prices shown include consumption tax.
(2) Shipping Fees: Standard delivery: Sagawa Express: 680 yen, free shipping for purchases of 3 or more items
(2) Shipping Fees: Standard delivery: Sagawa Express: 680 yen, free shipping for purchases of 3 or more items
For more detailed information about shipping, please refer to this page .
Returns and Refunds Policy
If the product is defective, damaged, or shipped incorrectly due to reasons attributable to our company, please contact us within 7 days of the product arrival date and we will respond. For more details, please refer to this page .